Professional Communication & Business English
The competency most often cited when a technically capable candidate is not selected. Covers spoken and written business English, presentation, meetings, workplace correspondence and the confidence to speak in a room where English is not your first language — built for Indian students from vernacular-medium and English-medium backgrounds alike.
Enrolment is through our partner colleges. You will need the code your college issued.
- Course
- CAR-001
- Topic
- Career & Employability
- Modules
- 14
- Levels
- Foundation → Applied → Advanced
How this is shaped for your students
Communication programmes fail when they are pitched at the wrong level for the room. We assess the group first, then account for the degree and year, current spoken and written confidence, the first language students are most comfortable in, cohort size, the roles and interview formats they are preparing for, the local employment market, relocation intent, hours available and your placement calendar. Delivery includes regional-language scaffolding where a cohort needs it. Everything after that — the level, the practice scenarios and the assessment — is built around your students.
Who this is for
- Strong fit
- all streams, all years
- Also suitable
- none — this course has no low-relevance audience
- Before you start
- None. Delivered with regional-language scaffolding where a cohort requires it
What the course covers
Foundation5 modules
- 01Speaking with claritypronunciation and intelligibility rather than accent, pace, volume, filler words, the sentence that trails off
- 02Listening and comprehensionactive listening, note-taking, clarifying without embarrassment, handling a fast speaker
- 03Everyday workplace Englishgreetings, introductions, small talk, requests, telephone and video call language
- 04Written basicssentence construction, common Indian English constructions and where they read as errors, punctuation, tone
- 05Grammar that matterstenses, articles, prepositions, subject-verb agreement; the errors that appear in every fresher's email
Applied5 modules
- 01Business writingemail, memo, report, minutes; structure; getting to the point; the email that generates four clarifying replies
- 02Presentation skillsstructure, opening, visual support, delivery, handling nerves, timing
- 03Meetings and discussionscontributing, disagreeing politely, group discussion technique for placement rounds, chairing
- 04Professional interactionwith seniors, clients, cross-cultural colleagues; escalating; saying no; asking for help
- 05Reading and summarisingtechnical and business documents, extracting the point, summarising for someone senior
Advanced4 modules
- 01Persuasion and influencestructuring an argument, evidence, handling objection, influencing without authority
- 02Difficult conversationsdelivering bad news, disagreement with a senior, feedback, conflict de-escalation
- 03Advanced presentationto a large audience, to an executive, without slides, under hostile questioning
- 04AI-assisted communication with verificationdrafting support, tone adjustment, translation; and the email that reads as machine-written and the register that is wrong for the relationship
Three levels, one continuous path
Foundation
You start from working vocabulary and first-hand contact with the tools. If you have never opened them before, you can start here. The work is guided, and you are assessed on knowing the material and applying it simply.
Applied
You turn knowledge into a way of working. You are given a brief with real constraints and incomplete information, you make decisions, and you explain why you made them. This is the level at which most students become useful on an internship.
Advanced
You handle the messy version: conflicting requirements, scale, cost, things going wrong, other people’s opinions, and knowing when not to do the obvious thing. The work is portfolio quality and you have to defend it.
Work you can show an employer
1Foundation
a recorded three-minute self-introduction and elevator pitch, reviewed and re-recorded.
Capstone
Professional Communication Portfolio. A recorded presentation, a written report, a group discussion recording, a professional email set and a difficult-conversation role play — assessed against a rubric and returned with an individual development plan.
Tools you will use
Essential
- recording device for self-review
- a grammar checker
- Google Docs
- presentation software
Recommended
- a pronunciation app
- a vocabulary tracker
- video recording for presentation review
Advanced
- AI drafting tools used under an editing discipline
Jobs this points at
Roles this course is relevant to
Prerequisite competency for every role in the library. Directly relevant to: Client Servicing Executive · Business Development Executive · Customer Experience Associate · Trainee Consultant · Any client-facing fresher role.
What you can do when you finish
- Write clear business correspondence with correct structure and tone
- deliver a structured presentation to a professional audience
- participate effectively in a group discussion
- handle a difficult professional conversation
- self-edit AI-assisted writing so that it reads as their own
Length and delivery
| Option | Typically used for | What it covers |
|---|---|---|
| 30 hours | Value Added Course, or a single-semester elective | All of Foundation |
| 45 hours | Skill Enhancement Course | Foundation, plus selected Applied modules |
| 60 hours | Standard cohort | Foundation, Applied, and the Applied project |
| 90 hours | Two semesters, or intensive | All three levels, plus the Advanced project |
| 120 hours | Full pathway | All three levels, capstone, and placement preparation |
The final option is agreed with your college during programme design.
Bring this course to your college
Enrolment is through our partner colleges. You will need the code your college issued.