Refund & cancellation
What happens to the fees you pay if you cancel, withdraw, discontinue, or are unable to complete a programme — and the limited circumstances in which a refund is made.
- Last updated
- 2026-08-14
- Contracting party
- Brand Vantage Marketing Private Limited
In summary: Fees are payable in full before a Programme begins, and once received, Fees are non-refundable. Where a Learner is genuinely prevented from continuing by circumstances beyond their control, the Academy may — at its discretion — transfer the enrolment to the next available Cohort instead of making a refund.
This Policy forms an integral part of our Terms and Conditions and should be read with Clause 8 of those Terms. Capitalised terms not defined here have the meaning given in the Terms and Conditions. By making a payment to the Academy, you confirm that you have read, understood, and accepted this Policy.
01Who this policy applies to
| You are… | Does this Policy apply? |
|---|---|
| An individual Learner enrolling directly | Yes — in full |
| A parent or guardian enrolling a Learner under 18 | Yes — you are the contracting party |
| A student enrolled through a partner Institution | Yes, in addition to any terms of the MoU, Letter of Association, or Letter of Authorization between the Academy and your Institution |
| A partner Institution | The signed MoU or equivalent instrument governs. This Policy applies only where that instrument is silent |
| A Corporate Client | The signed corporate training agreement, statement of work, or purchase order governs. This Policy applies only where that agreement is silent |
| A participant nominated by a Corporate Client | Your employer's agreement governs the Fees. This Policy applies to you personally only where you have paid Fees directly |
Where a signed written agreement conflicts with this Policy, the signed agreement prevails to the extent of the conflict, and only as between the Academy and the party who signed it.
02Payment terms that underpin this policy
2.1 One hundred per cent pre-payment
The full Programme Fee is payable in advance, before training commences. No Learner will be admitted to a Cohort, given portal access, or permitted to attend a session until the Fee has been received and cleared in full.
2.2 Part payment does not secure a seat
Part payment, a token amount, a registration fee, or a booking amount does not confirm enrolment or reserve a seat unless the Academy has expressly confirmed an instalment plan in writing.
2.3 Instalment plans
Where the Academy approves an instalment plan in writing, each instalment is due on the date specified. Amounts already paid under an instalment plan are non-refundable on the same basis as a full payment, and unpaid instalments for a confirmed enrolment remain due and payable.
2.4 When the contract becomes binding
A binding contract is formed when (a) you submit a completed enrolment form, (b) the Academy confirms your enrolment in writing, and (c) the Fee is received in full. From that moment, Clause 3 of this Policy applies.
2.5 Why the Academy requires pre-payment
On confirming your enrolment, the Academy irrevocably commits trainer time, Cohort capacity, learning platform licences, content access, assessment infrastructure, and delivery resources to you. That capacity cannot be resold to another Learner once the Cohort has been locked. This is the commercial reason for the position in Clause 3.
03The core position — fees are non-refundable
3.1 General rule
All Fees paid to Brand Vantage Academy are strictly non-refundable. Once enrolment is confirmed and the Fee has been received, no refund, credit note, set-off, adjustment, rebate, or transfer of value to any third party will be made, whether in whole or in part.
3.2 Enrolment is final
Enrolment is final and non-cancellable from the moment the contract is formed under Clause 2.4. There is no cooling-off period, and there is no free-cancellation window.
3.3 Circumstances in which no refund arises
For the avoidance of doubt, no refund arises where:
- you change your mind, or decide the Programme is no longer a priority;
- you do not attend, attend only partially, or stop attending;
- you withdraw or discontinue at any stage, before or after commencement;
- your academic schedule, examinations, internship, placement, job, or personal commitments conflict with the Programme;
- you relocate, travel, or change your city or institution;
- you are dissatisfied with the pace, difficulty level, trainer, or delivery mode, where the Programme has been delivered substantially in accordance with its published description;
- you do not meet the attendance, assessment, internship, or placement eligibility criteria;
- you do not secure an internship, job offer, employment, stipend, or any particular career outcome — placement assistance is a best-efforts service and is never guaranteed (see Clause 12 of the Terms and Conditions);
- you fail an internal assessment or an external certification examination;
- you lack, or lose access to, suitable hardware, software, power supply, or internet connectivity;
- you do not meet a stated prerequisite for the Programme;
- your access is suspended or terminated for breach of the Terms and Conditions, including academic dishonesty, credential sharing, harassment, or misconduct;
- your partner Institution withdraws from, cancels, or discontinues its arrangement with the Academy after your enrolment has been confirmed and your Fee received;
- you withdraw your consent to the processing of your personal data, making continued participation impossible; or
- the Programme is delivered in a modified form under the Academy's right to modify delivery (see Clause 5 below).
3.4 No cancellation charges
The Academy does not levy any separate cancellation charge, cancellation fee, or withdrawal penalty. Clause 3.1 applies instead. Any earlier reference to cancellation charges in Academy documentation is superseded by this Policy.
3.5 Not a penalty
The retention of Fees under this Policy is consideration for capacity and resources irrevocably committed to you on confirmation of your enrolment. It is not a penalty, a liquidated damages provision, or a forfeiture, and is not intended to attract Section 74 of the Indian Contract Act, 1872.
04The sole remedy — transfer to the next cohort
4.1 What is available
Where a Learner is genuinely prevented from undertaking or completing a Programme by extenuating circumstances, the Academy may, at its sole and absolute discretion, permit a one-time transfer of the enrolment to the next available Cohort of the same Programme, in place of any refund. Amounts already paid are carried forward in full and applied against that Cohort.
4.2 What counts as extenuating circumstances
| Accepted (with documentation) | Not accepted |
|---|---|
| Serious illness or injury of the Learner | Change of mind |
| Hospitalisation | Competing priorities or lack of time |
| Bereavement of an immediate family member | Dissatisfaction with pace or trainer |
| Serious illness of an immediate family member for whom the Learner is the primary carer | Examination clashes that were foreseeable at enrolment |
| Natural disaster or civil disruption affecting the Learner's location | Job or internship commencement |
| A comparable event genuinely beyond the Learner's reasonable control | Financial difficulty arising after payment |
4.3 Conditions
A transfer is granted only where all of the following are satisfied:
- a written request is submitted to support@brandvantageacademy.com as soon as reasonably practicable, and in any event within 30 days of the circumstance arising;
- the request is supported by documentary evidence to the Academy's reasonable satisfaction — for example a medical certificate, discharge summary, death certificate, or official notification;
- a seat is available in the subsequent Cohort;
- any difference in Fees is paid where the Programme Fee has been revised between Cohorts; and
- the transferred enrolment is taken up within twelve (12) months of the original Cohort start date.
4.4 Outside date
If the transferred enrolment is not taken up within twelve (12) months of the original Cohort start date, the enrolment lapses and the Fees are forfeited in full, with no further right to transfer, credit, or refund.
4.5 A concession, not an entitlement
A transfer granted under this Clause 4 is a discretionary concession. It:
- creates no entitlement to any further transfer;
- creates no entitlement to change to a different Programme;
- creates no entitlement to a cash refund, credit note, or encashment;
- is non-transferable to another person; and
- does not waive or vary Clause 3.
4.6 Programme substitution
Where the same Programme is discontinued and no future Cohort is scheduled, the Academy may — again at its discretion — offer transfer to an alternative Programme of comparable value. Acceptance is voluntary. Declining the alternative does not create a right to a refund, except where Clause 5.1 applies.
05When the Academy cancels
5.1 Outright cancellation before commencement — full refund
If the Academy cancels a Programme outright before it commences, and does not offer you a rescheduled Cohort, an alternative Programme of comparable value, or a transfer that you accept, the Academy will refund the Fees paid for that Programme in full.
The refund will be net only of:
- irrecoverable payment gateway or bank charges; and
- any GST already remitted to the exchequer where recovery or credit is not permitted under applicable tax law.
This is the Academy's entire liability in respect of cancellation of a Programme. No compensation, damages, loss of opportunity, or consequential loss is payable.
5.2 Postponement, rescheduling and cohort merger — no refund
The Academy may postpone a Cohort, reschedule sessions, merge or split Cohorts to achieve viable batch sizes, or shift a start date. This does not entitle you to a refund, discount, or compensation. Where a revised schedule does not suit you, Clause 4 may be considered.
5.3 Minimum batch size
Where a Cohort does not reach the minimum enrolment required to commence, the Academy may postpone it, merge it with another Cohort, or offer an alternative Programme. Only where none of these is offered or accepted does Clause 5.1 apply.
5.4 Change of delivery mode, trainer or content — no refund
Change between online, offline, hybrid, and on-campus delivery, substitution of a trainer, mentor, or Delivery Partner, and revision of curriculum content, tools, or software versions to keep pace with industry change do not entitle you to a refund, provided the overall learning outcome is not materially diminished.
5.5 Force majeure — no refund
Where delivery is affected by a Force Majeure Event (as defined in Clause 22 of the Terms and Conditions — including epidemic, natural disaster, government action, civil unrest, or platform failure), the Academy will use reasonable efforts to mitigate by shifting to online delivery, rescheduling, or extending the timeline. Such mitigation does not entitle you to a refund, discount, or compensation. Where a Force Majeure Event continues for more than 90 consecutive days and delivery has not resumed, the parties will discuss a transfer under Clause 4 in good faith.
06Scenario reference table
| Scenario | Outcome |
|---|---|
| Enquiry submitted, no payment made | Nothing to refund; no obligation created |
| Payment made, but the Academy declines the enrolment before confirming it | Full amount returned |
| Payment made and enrolment confirmed; Learner cancels before the Cohort starts | No refund. Clause 4 may be considered on documented extenuating circumstances |
| Learner withdraws after the Cohort has commenced | No refund |
| Learner never attends any session | No refund |
| Learner attends partially and stops | No refund |
| Learner fails to meet attendance or assessment criteria | No refund; certification withheld |
| Learner does not secure an internship or job | No refund; placement assistance is not a guarantee |
| Learner fails an external vendor certification exam | No refund; exam fees payable to the vendor are outside our control |
| Learner removed for misconduct, plagiarism, credential sharing, or harassment | No refund |
| Learner unable to continue due to documented serious illness, hospitalisation, or bereavement | No refund. Transfer to next Cohort at the Academy's discretion under Clause 4 |
| Learner requests transfer to a different Programme | Not an entitlement; considered case by case; fee difference payable if approved |
| Learner requests transfer to another person | Not permitted. Enrolments are personal and non-transferable |
| Academy postpones or reschedules the Cohort | No refund; revised schedule applies |
| Academy merges the Cohort with another batch | No refund |
| Academy changes trainer, delivery mode, or updates curriculum | No refund |
| Academy cancels the Programme outright and offers no acceptable alternative | Full refund under Clause 5.1 |
| Delivery disrupted by Force Majeure and mitigated by rescheduling or online shift | No refund |
| Partner Institution withdraws after the Learner's enrolment is confirmed and fee received | No refund to the Learner; the Academy will use reasonable efforts to continue delivery |
| Learner withdraws consent to data processing, making participation impossible | No refund |
| Duplicate payment made for the same enrolment | Excess refunded under Clause 7 |
| Amount debited but not credited to the Academy (failed transaction) | Reversed / refunded under Clause 7 |
| Payment made by a third party on the Learner's behalf | Any refund due is returned to the original payment source only |
| Learner is under 18 and the parent or guardian cancels | Same position as the Learner; no refund; Clause 4 may be considered |
07Payment failures and duplicate payments
This Clause is distinct from Clauses 3 to 5. It deals with money that should never have reached us, or never did, rather than with cancellation of a Programme.
7.1 Failed transactions
If an amount is debited from your account but the transaction fails and the amount is not credited to the Academy, the reversal is handled by your bank and the payment aggregator. Failed-transaction reversals are governed by the Reserve Bank of India's Harmonisation of Turn Around Time framework, under which the auto-reversal timelines and any compensation for delayed reversal are the responsibility of the bank or aggregator, not the Academy.
What to do: raise the matter with your bank or the payment aggregator immediately, and simultaneously notify us at support@brandvantageacademy.com with the transaction reference, date, amount, and payment method so we can verify our records and support your claim.
7.2 Duplicate payments
Where you have paid twice for the same enrolment, the excess amount will be refunded in full to the original payment instrument, net of any non-recoverable gateway charge, within 7 to 14 Business Days of verification.
7.3 Erroneous or excess payments
Where you have paid more than the invoiced amount in error, the excess will be refunded on the same basis as Clause 7.2, or — at your written election — adjusted against a future instalment.
7.4 Verification
All claims under this Clause 7 are subject to verification against our bank and aggregator records. We may ask for a bank statement extract or transaction screenshot.
08How refunds are processed
Where a refund is payable under Clause 5.1 or Clause 7, the following applies.
8.1 Original payment method only
Refunds are made only to the original payment instrument or bank account from which payment was received. We do not refund to a different account, a different person, cash, wallet balance, or as a credit note. This is a fraud-prevention and anti-money-laundering requirement.
8.2 Third-party payers
Where a parent, guardian, employer, or other third party paid on your behalf, the refund is returned to that payer, not to you.
8.3 Timeline
| Stage | Timeline |
|---|---|
| Acknowledgement of your refund request | 48 hours |
| Decision communicated to you | 7 Business Days of receiving a complete request |
| Refund initiated by the Academy, once approved | 14 Business Days of approval |
| Credit to your account after initiation | 5 to 10 Business Days, depending on your bank, card issuer, or payment method |
We control the first three stages. The final credit timeline is determined by your bank or card issuer and is outside our control.
8.4 Deductions
Where permitted under Clause 5.1, we may deduct irrecoverable payment gateway charges, bank transfer or remittance charges, and any GST already remitted where credit is not available under applicable tax law. The deduction, if any, will be itemised in the refund advice.
8.5 GST treatment
Where a refund is made, GST will be adjusted in accordance with the Central Goods and Services Tax Act, 2017 and a credit note will be issued where permitted. Where the statutory time limit for issuing a credit note has expired, the GST component may not be recoverable and will be deducted from the refund. Any input tax credit you have availed must be reversed.
8.6 Foreign currency and cross-border payments
Where payment was received from outside India, refunds are made in the currency of receipt to the originating account. You bear all foreign exchange conversion losses, intermediary bank charges, and remittance costs. The refunded amount in your local currency may therefore differ from the amount you originally paid.
8.7 Set-off
The Academy may set off against any refund any amount you owe to the Academy, including unpaid instalments, examination fees, or material charges.
8.8 No interest
No interest is payable on any refunded amount, except where required by law.
09Chargebacks and payment disputes
9.1 Contact us first
If you believe a charge is incorrect, please contact support@brandvantageacademy.com before raising a chargeback or dispute with your bank or card issuer. Most issues are resolved faster directly.
9.2 Chargebacks contrary to this policy
Raising a chargeback for a Fee that is non-refundable under this Policy is a breach of the Terms and Conditions. Where a chargeback is raised:
- we will contest it and submit this Policy, your acceptance of it, the enrolment confirmation, attendance records, and platform access logs as evidence;
- your access to the Programme and learning portal may be suspended pending resolution;
- certificates and placement support will be withheld; and
- we reserve the right to recover the disputed amount, together with any chargeback handling fee levied on us by the payment aggregator, as a debt.
9.3 Fraudulent transactions
If you believe your payment instrument has been used fraudulently, notify your bank and us immediately. We will cooperate fully with the investigation.
10How to submit a refund or transfer request
10.1 Where to send it
Email support@brandvantageacademy.com with the subject line "Refund Request" or "Cohort Transfer Request".
10.2 What to include
| Field | Detail required |
|---|---|
| Full name of Learner | As recorded at enrolment |
| Registered email and mobile | As recorded at enrolment |
| Institution or employer | Where applicable |
| Programme and Cohort | Name and start date |
| Enrolment / invoice reference | From your confirmation or invoice |
| Transaction reference | From your payment receipt |
| Amount paid and date of payment | — |
| Nature of request | Refund under Clause 5.1 / Clause 7, or transfer under Clause 4 |
| Reason | With full particulars |
| Supporting documents | Medical certificate, discharge summary, death certificate, bank statement extract, or other evidence |
10.3 Incomplete requests
Incomplete requests cannot be processed. We will tell you what is missing within 48 hours, and the timelines in Clause 8.3 begin only once a complete request is received.
10.4 Decision
Decisions on discretionary transfers under Clause 4 are made by the Head of Learning & Delivery. Decisions on refunds under Clause 5.1 and Clause 7 are made by the Finance function. All decisions are communicated in writing with reasons.
11Grievances and escalation
11.1 Escalation ladder
If you are not satisfied with a decision under this Policy, escalate in the following order:
- Programme Coordinator
- Head, Learning & Delivery
- Grievance Officer — support@brandvantageacademy.com
- Founder & CEO
11.2 Grievance Officer
| Name | grievance officer name |
| Designation | Grievance Officer, Brand Vantage Academy |
| support@brandvantageacademy.com | |
| Telephone | +91 8073707619 |
| Address | Brand Vantage Academy, 11th Floor, Gamma Block, Sigma Soft Tech Park, Ramagondanahalli, Whitefield, Bengaluru, Karnataka 560066 |
| Working hours | Monday – Friday | 8:30 AM – 5:30 PM IST (excluding public holidays) |
11.3 Timelines
The Grievance Officer will acknowledge within 48 hours and redress within 30 days of receipt.
11.4 Your statutory rights
Nothing in this Policy excludes, restricts, or limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement. You may approach the consumer commission having territorial jurisdiction after exhausting our internal grievance mechanism.
11.5 Dispute resolution
Disputes not resolved through the above are subject to Clause 27 of the [Terms and Conditions](/terms) — arbitration seated at Bengaluru under the Arbitration and Conciliation Act, 1996, with the courts at Bengaluru, Karnataka having exclusive jurisdiction.
12Institutional and corporate arrangements
12.1 Institutions
Refund, cancellation, cohort commitment, shortfall, and enrolment-lock positions as between the Academy and a partner Institution are governed exclusively by the signed Memorandum of Understanding, Letter of Association, Letter of Authorization, or equivalent instrument. Students of a partner Institution remain individually subject to this Policy in respect of Fees they pay directly to the Academy.
12.2 Fee collection responsibility
Unless a signed agreement expressly provides otherwise, partner Institutions bear no responsibility for the collection of student Fees and carry no financial obligation to the Academy in respect of them. Fees are collected directly by the Academy from the Learner or the Learner's parent or guardian.
12.3 Corporate clients
Cancellation, rescheduling, and refund positions for corporate training are governed by the signed corporate agreement, statement of work, or purchase order. Confirmed corporate training dates cancelled or rescheduled at short notice may attract charges reflecting trainer commitment, travel, and opportunity cost as set out in that agreement.
13Discounts, scholarships and offers
13.1 Discounted enrolments
Where you enrolled at a discounted, early-bird, group, or promotional rate, any refund payable under Clause 5.1 is calculated on the amount actually paid, not the list price.
13.2 Scholarships
Scholarships, fee waivers, and sponsored seats are non-encashable and carry no cash value. Withdrawal of a scholarship for non-compliance with its conditions does not create a refund right.
13.3 Bundled programmes
Where two or more Programmes were purchased as a bundle at a combined price, partial cancellation is not permitted, and no proportionate value is attributable to any single component.
14Changes to this policy
The Academy may amend this Policy at any time. The revised Policy will be posted on the Website with an updated "Last updated" date.
The version of this Policy in force on the date your enrolment is confirmed is the version that governs your enrolment. Subsequent amendments do not retrospectively worsen your position in respect of a Programme you have already paid for.
15Contact
| Refunds, cancellations and grievances | support@brandvantageacademy.com |
| General enquiries | info@brandvantageacademy.com |
| Partnerships | partnerships@brandvantageacademy.com |
| Telephone | +91 8073707619 |
| Address | 11th Floor, Gamma Block, Sigma Soft Tech Park, Ramagondanahalli, Whitefield, Bengaluru, Karnataka 560066 |
| Website | www.brandvantageacademy.com |