Refund and Cancellation Policy

Our toolkits are digital products. A downloaded file cannot be returned, so we set out our refund rules clearly here before you pay.

Last updated: effective date
Contracting party: Brand Vantage Marketing Private Limited

01When you can get a refund

You can get a full refund if any of the following apply:

You have not downloaded the toolkit. Ask within 7 days of payment. Our system records when a download link is used.
You were charged twice for the same order.
Your payment went through but you did not receive the toolkit, and we cannot fix this within 48 hours of you telling us.
The file does not work (for example, it is damaged or will not open), and we cannot give you a working copy within 48 hours of you telling us.
You received the wrong toolkit, and we cannot send the correct one within 48 hours of you telling us.

02When we cannot give a refund

Once you have downloaded a toolkit, we cannot refund it for any other reason, including:

you changed your mind;
you bought the wrong toolkit by mistake and have already downloaded it;
you did not get an interview or a job (the toolkits do not guarantee results);
your copy was shared with other people in breach of our Terms of Sale and Use.

Bundles and upgrades: the Complete Job Ready Bundle is one product, and so is a bundle upgrade. Downloading any toolkit or the Word resume template counts as downloading the product. After that, it can only be refunded under points 2 to 5 above. Refunding an upgrade does not affect the toolkit you bought first.

03How to ask for a refund

your name and the mobile number you used at checkout;
your order number or invoice number;
the reason for your request.

We will reply within 48 hours.

04How refunds are paid

Approved refunds are paid back to your original payment method through Razorpay.
We start the refund within 3 working days of approving it. Your bank or payment app usually takes a further 5 to 7 working days to show it.
We will send you a credit note for the refunded amount.
When a refund is approved, the download link for that order is switched off.

05Cancellation

Before you complete payment: close the checkout page. Nothing is charged.

If a payment failed or is pending but money was taken from your account: your bank usually reverses this automatically within 5 to 7 working days. If it does not, contact us with your payment details and we will help.

After a successful payment: the order cannot be cancelled, but you can ask for a refund under the rules above.

06Payment disputes

If you raise a dispute with your bank instead of contacting us, we may share your order and download records with Razorpay and your bank so they can review it. Please contact us first; it is usually faster.